Legal stuff... just close this window when done. Should you need help or info, Email us.

Overall Terms and conditions:

Please keep the following in mind when doing business with us:

  • Availability:

    We do our best to keep all the products on this website in stock at all times. Stock status is always clearly indicated. Should a product become un-available just before the customer orders it, the customer will be notified immediately and in case of an immediate Paypal payment, The full amount of the transaction will be refunded without delay unless the customer agrees to wait unti the ordered product is again in stock.

  • Delivery:

    • An order is not finalized until shipping costs have been considered: unless "free shipping" is clearly mentioned on the products page, please make sure you've added one shipping option (shown on the right hand of the products page screen) to your Paypal cart. If in doubt please Email us.
    • Starting in January 2017, there will be no more regular mail shipments, all parcels are track-able via our Bpost account. The customer agrees to use the tracking N provided to follow the parcel and make sure that someone will be present upon the first delivery attempt.
    • The customer needs to check the condition of the products delivered upon delivery and should any damage be noticed, the customer needs to inform the delivery staff before they leave and file for a claim, then immediately contact NoHype Audio. Typically in case of heavy damage such as total destruction of the contents of the carton (which hasn't occured to date) or loss of the parcel (extremely rare) a full refund or a new shipment of the same goods will be offered.
    • Outside the EU, all import taxes are the burden of the customer.
    • All shipping charges for parcels handled by Bpost are clearly shown on our website pages, on the right hand column. Customers requesting UPS need to ask for a precise quote before finalizing their order. Shipping charges are not negotiable.
    • Although Bpost and UPS are usually good at respecting delivery dates, NoHype Audio will not be held responsible for unexpected delays.

  • Refunds:

    • The customer may withdraw from the contract in writing (letter or email) within 14 calendar days without giving any reason.
    • Should the customer be in possession of the goods ordered when withdrawing, shipping the products back to NoHype Audio will be the customer's burden.
    • The amount refunded will be the products value. Shipping costs will not be refunded.
    • NoHype Audio's obligation to return payments received by the customer shall be fulfilled within 30 days.
    • Rights of refund exist only when the purchased goods have been returned in the original sealed packaging or with an undamaged seal.

  • Warranty:

    • Defects or other damages due to improper, faulty or inappropriate use are not protected by our 2 years warranty. Some manufacuters offer shorter or longer terms. In case of longer terms (over 2 years), warranty coverage will then be up to the manufacturer after the first 2 years (handled by NHA during that period).
    • Excluded from the warranty coverage are:
      • Used equipment
      • Naturally occurring signs of wear
      • Product defects caused by use or other wear and tear as well as product defects caused by insufficient attention to the technical instructions for use, by inappropriate use, or due to atypical environmental conditions and/or operating conditions, inadequate maintenance or insufficient care.
      • Product defects caused by the utilisation of accessories or replacement parts which are not original components

  • Prices and payment Conditions:

    • We will gladly match any lower online price assuming the products offered at a lower price are in stock and current. Proof may be required at our discretion.
    • By finalizing their order via Paypal, customers agree to buy the goods in their Paypal cart, constituting an order that is legally binding. The customer will receive an order confirmation shortly after having placed the order.
    • Outside the EU: Paypal is preferred. Within the EU: Bank wire preferred for pro users requiring a commercial invoice. Otherwise Paypal and Credit Card via Paypal payments are accepted, please use the online Paypal cart on this page for Paypal payments. Note: Please always give your European VAT N if you have one as well as your telephone N.
    • All purchases are to be paid in full before shipping.
    • Checks and other non-cash means of payment other than Paypal E-Checks will be declined.

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